Feedback from previous guests about their experience.
92%
liked the hotel and would stay again
luxurious
comfortable
none
none
9.2/10
Perfect
Rooms
9.8
Location
9.3
Service
9.4
Dining
8.7
Guest reviews
9.2/10
based on 11 reviews
9.8
9.8/10 based on 60 reviews
Mary
United States,
June
2024
9.4/10
I absolutely loved my stay at this hotel! The rooms are so luxurious that you won't want to leave, complete with iPads for ultimate convenience and a private pool. The service was top-notch, from the friendly General Managers to the attentive waiters. The location, nestled in the jungle, offers total privacy and a connection to nature. The dining experience was excellent with a vast selection of delicious homemade dishes. The facilities were outstanding, giving me everything I needed for a perfect vacation.
Rooms
10.0
The rooms are so luxurious and well-equipped with every comfort you can imagine.
Service
9.0
The service here is exceptional, with all staff members being genuinely friendly and helpful.
Location
9.0
The hotel is perfectly situated in the beautiful jungle surroundings, offering privacy and a connection to nature.
Dining
9.0
The dining experience was fantastic, with a vast array of delicious options to choose from.
Facilities
10.0
The facilities here are top-notch, providing everything you could possibly need for a luxurious and comfortable stay.
Todd
United States,
May
2024
9.6/10
I absolutely loved my stay at this hotel! The room was lovely, and I especially enjoyed the pool area with the table and lounge section. The service was top-notch, from the General Managers to the waiters, ensuring a perfect experience. The location, surrounded by a thick jungly garden, felt like paradise. The dining experience was delightful with one of the best Avo-toasts I've ever had. The facilities were impeccable, offering everything one could need for a luxurious stay.
Rooms
10.0
The room was one of the best hotel rooms I have ever stayed in, and I also appreciated the speakers in the room.
Service
9.0
The staff, from the gardeners to the housekeepers, were trained to perfection under the watchful eye of GM Rocco.
Location
10.0
The location is amazing, surrounded by a thick jungly garden that offered total privacy and a luxury experience akin to Chable.
Dining
9.0
The dining experience was delicious with a variety of options, including one of the best Avo-toasts I've ever had.
Facilities
10.0
The facilities were top-notch, providing everything needed for a luxurious and comfortable stay.
luxurious
none
Ralph
United States,
April
2024
9.0/10
The hotel offers amazing rooms with moon showers, private heated pools with hammocks, private terraces, and an integrated sound system. The overall experience is outstanding, but the location might not suit everyone looking for an authentic Yucatan experience.
Rooms
9.0
Staying in the casitas was an absolute treat; the private heated pool and hammock were delightful. The integrated sound system added another level of luxury to the room.
Service
10.0
The service at the hotel was beyond extraordinary. The staff, lead by a very professional management team, was incredibly friendly and always willing to help with any request.
Location
8.0
The hotel's private cenote setting was stunning, reminiscent of a Shangri La paradise. However, for those seeking a more authentic Yucatan experience, the location may not be ideal. The proximity to Merida was a plus.
Dining
9.0
The dining experience was exceptional, with a wonderful breakfast spread and a variety of options. The Belgian waffles were a highlight. However, at times, we had to ask for additional items like toast.
Facilities
9.0
The facilities at the hotel were top-notch, especially the spa's aqua therapy amenities with multiple plunge pools, steam bath, sauna, and floating salt baths.
luxurious rooms
not authentic location
Bradley
United States,
April
2024
9.4/10
I absolutely loved my stay at this hotel! The private casita with a hammock, outdoor shower, and private pool was a dream. The moon showers and integrated sound system were fantastic. The rooms overlook the cenote, creating such a charming atmosphere. Honestly, one of the best hotel rooms I've ever experienced. The location was like paradise, with well-kept grounds and pathways, reminding me of Shangri La. The service was impeccable, with friendly and helpful staff who went the extra mile under the management of GM Rocco.
Rooms
10.0
Staying in the private casita with its wonderful amenities was truly amazing. The outdoor shower and private pool added a special touch to the experience.
Service
9.0
The service here was exceptional. The staff were so friendly and helpful, making sure every need was catered to. From room service to tour assistance, everything was top-notch.
Location
10.0
The location felt like paradise, with beautiful surroundings and a serene atmosphere. The spa's aqua therapy and the luxurious amenities around the property were truly remarkable.
Dining
9.0
The dining experience was a delight! The variety of juice options, the delicious Avo-toast, and the made-to-order dishes catered to all tastes. A morning treat that set the perfect tone for the day.
Facilities
9.0
The facilities were superb, offering a range of amenities that enhanced the overall stay. From the plunge pools to the steam bath and sauna, everything was well-maintained and luxurious.
Robert
United States,
April
2024
9.2/10
Staying at this hotel was an absolute dream! The rooms are outfitted with every luxury imaginable, including iPads with Spotify to manage the great sound system, moon showers, private heated pools with hammocks, private terraces, and integrated sound systems. The private casitas are so good that it really doesn't matter where you are; you'll feel pampered and relaxed.
Rooms
10.0
The rooms are like a piece of paradise, with a hammock, outdoor shower, and private pool.
Service
10.0
The service was beyond extraordinary, every staff member was ultra professional, friendly, and helpful, making our stay truly exceptional.
Location
9.0
The location is like a hidden gem;
Dining
8.0
Dining here was an eye-opener with the vast array of healthy options for every meal. However, the limited fresh vegetables, salads, and chicken dishes were a bit of a letdown.
Facilities
9.0
The facilities here are top-notch, be sure to experience the spa's aqua therapy with multiple plunge pools, steam bath, sauna, and floating salt baths.
Judy
United States,
February
2024
9.6/10
I can't stress enough how amazing my stay was at this hotel. The rooms were so good that I didn't even mind that they had speakers for music connected! The service was top-notch, from the General Managers to the waiters, everyone was involved and always willing to go the extra mile. The location was stunning, nestled in Yucatan with total privacy thanks to the lush gardens. The dining experience was a treat, offering a vast array of juice, smoothie, and European dish options. The facilities were fantastic, offering everything you could possibly need during your stay.
Rooms
10.0
The rooms were outstanding, with speakers for music and even flower delivery available.
Service
10.0
The service here is unbeatable, from the friendly staff members to the extra mile they go to make your stay memorable.
Location
9.0
The hotel's location is a true gem in Yucatan, offering a lovely setting in a former hacienda with stunning surroundings.
Dining
9.0
The dining experience was a real delight, with a vast array of options and treats throughout the day.
Facilities
10.0
The facilities at the hotel were top-notch, providing everything you could possibly need for a luxurious stay.
William
United States,
November
2023
9.4/10
Staying at this hotel was a dream come true! The private casita with a hammock, outdoor shower, and private pool was a paradise. The luxury of having moon showers, a private heated pool with a hammock, and even iPads with Spotify for the sound system made it an unforgettable experience. The only downside was not wanting to leave the room!
Rooms
10.0
The rooms are so good that it truly doesn't matter! They are outfitted with every luxury you can imagine, including integrated sound systems and private terraces.
Service
9.0
The service was exceptional. The staff, from the waiters to the housekeeping team, were not only friendly and helpful but also very knowledgeable about the clientele. It felt like they really cared about making our stay perfect.
Location
9.0
The location is breathtaking. With well-maintained grounds that reminded me of a tropical paradise and access to incredible places like Celestun national park and Uxmal, it was a dream come true. However, it may not suit those looking for an authentic Yucatan experience.
Dining
9.0
Dining here was a culinary adventure! From a variety of juice and smoothie options to an incredible selection of pastries and main dishes, every meal was a delight. The only small hiccup was needing to ask for toast for a bit more sustenance.
Facilities
10.0
The facilities were top-notch, just like everything else at this hotel. The spa's aqua therapy with multiple plunge pools and other amenities were a true highlight of the stay.
Michael
United States,
October
2023
9.2/10
I absolutely loved my stay at this hotel! The private casita with a hammock, outdoor shower, and private pool was a dream come true. The pool area with a table and lounge section was the perfect spot to unwind. The delivery of flowers to the room added a lovely touch, and the hotel's private cenote was a hidden gem. However, I did feel it was a bit pricey.
Rooms
9.0
Staying in the wonderful private casita felt like pure luxury. The outdoor shower and private pool were exceptional. I give the rooms a solid 9/10 for their comfort and beauty.
Service
9.0
The service at this hotel is top-notch. From the attentive room service to the helpful housekeepers, I felt truly cared for. The variety of services offered, like car hire and grocery shopping, made my stay even more convenient. I would rate the service a fantastic 9/10.
Location
10.0
The location of this hotel is like a paradise in the jungle. The well-kept grounds and lovely pathways made me feel like I was in a magical oasis. I would easily give the location a perfect 10/10.
Dining
8.0
The dining experience here was a delight. The vast array of options, including healthy choices, left me satisfied. The Avo-toast was one of the best I've ever had. I thoroughly enjoyed the food and would rate the dining experience a solid 8/10.
Facilities
10.0
The facilities at this hotel exceeded my expectations. Everything from the lush surroundings to the amazing private cenote added to the luxurious experience. I would rate the facilities a perfect 10/10.
luxurious
pricey
Travis
United States,
September
2023
9.4/10
The hotel rooms are so good, it really doesn't matter - one of the best I've stayed in. They overlook the cenote, which creates an atmospheric ambiance. The rooms are outfitted with every luxury, including iPads with Spotify to manage the great sound system in the casita.
Rooms
10.0
The rooms are top-notch, with luxurious amenities and a great view of the cenote.
Service
9.0
The service was exceptional, with unfailingly polite and warm staff who were attentive to every detail.
Location
9.0
The location is amazing, offering access to various attractions like Celestun National Park, Uxmal, and Merida. The architecture and landscape design are stunning.
Dining
9.0
The dining experience was fantastic, with delicious options like one of the best Avo-toasts I've ever had and a variety of juices and smoothies.
Facilities
10.0
The facilities are top-notch, offering everything you need for a comfortable and luxurious stay.
Margaret
United States,
August
2023
9.2/10
My stay at the hotel was absolutely delightful! The room was lovely, and I adored the pool area with its table and lounge section. The private casita with a hammock, outdoor shower, and private pool was a dream. Everything was impeccably clean and immaculate.
Rooms
10.0
The room was one of the best hotel rooms I have ever stayed in. The private casita with a hammock, outdoor shower, and private pool was wonderful.
Service
9.0
The staff at the hotel was so warm and hospitable, always polite and friendly. The services offered, from room service to car hire, were top-notch.
Location
10.0
The location of the hotel was like paradise. The well-kept grounds and beautiful pathways made me feel truly taken care of. Close to attractions like Uxmal and Chichenitza, it was a perfect base for exploring.
Dining
8.0
The dining experience was delicious! I had one of the best Avo-toasts ever and enjoyed the morning treats and healthy snacks. The only downside was sometimes feeling the need to ask for more substantial options.
Facilities
9.0
The facilities were fantastic. From the beautiful restaurant with historical charm to the table and lounge section, everything was well-maintained and inviting.
Albert
United States,
July
2023
9.6/10
I absolutely loved my stay at the hotel! The pool area with the table and lounge section was lovely, and having a private cenote on the hotel grounds was a unique experience. The rooms were amazing with moon showers, a private heated pool with a hammock, a private terrace, and an integrated sound system. The service was extraordinary, with every detail taken care of, from the gardeners to the housekeepers. The management team leads with professionalism and kindness. The location was perfect, reminding me of a luxurious retreat like the Shangri La, offering a truly perfect experience at Chable. The dining experience was delicious, especially the Avo-toasts, and the facilities were top-notch. However, the dining options for fresh vegetables, salads, and chicken dishes were limited, and the value for money could be better.
Rooms
10.0
The rooms were like a dream come true, with luxurious amenities like moon showers, a private heated pool, and a hammock.
Service
10.0
The service was exceptional, exceeding all my expectations. From room service to car hire, everything was handled with ultra-professionalism.
Location
9.0
The location was a paradise, meticulously maintained like a luxury resort. Don't miss the spa's aqua therapy and multiple plunge pools!
Dining
9.0
The dining experience was fantastic, especially the Avo-toasts and the healthy snacks. But the limited choices for certain dishes were a minor downside.
Facilities
10.0
The facilities were impeccable, offering everything you could wish for in a luxury retreat.
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